| Q. |
What is Web Account Management? |
| A. |
Your Web Account Manager (Portal) is a
secure and direct way to access your OPEX account information and
features. It is password protected and operates in real time. |
| |
 Manage features
and services real time |
| |
Update services,
like Find Me, Follow Me |
| |
Check Call Logs |
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Modify your
Contact lists |
| |
Add or delete
Friends & Family numbers |
| |
Access Voice
Mail |
| |
Activate Call
Forwarding
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to the Opex Home Page
|
| |
|
| Q. |
What is Find me, Follow me? |
| A. |
You do not have to wait by your main
phone to receive an important call. Direct specific calls to your cell
phone, voice mail or a telephone number of your choice. Personalize your
contact lists to your lifestyle.
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to the Opex Home Page
|
| |
|
| Q. |
What is Caller ID? |
| A. |
Discover who's calling you and select the
person you would like to speak to. Compatible with any Caller ID-enabled
phone device.
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to the Opex Home Page
|
| |
|
| Q. |
What is Caller ID Block? |
| A. |
Keep your privacy as you make calls.
Blocks your identity when making outgoing calls. Activate Caller ID
Block whenever you want on a call-by-call basis. Simply press *67
followed by the 10 digit phone number you wish to dial.
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to the Opex Home Page
|
| |
 |
| Q. |
What is Conference Calling? |
| A. |
Setting up conference calls is fast and
easy. |
| |
Dial your first
party |
| |
Press the flash
button |
| |
Dial your second
party |
| |
Press the flash
button again
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to the Opex Home Page
|
| |
|
| Q. |
What is Call Waiting? |
| A. |
Call waiting alerts you to calls coming
in while you're already on the phone, so you can choose if you want to
answer at that time. Or let you calls rollover into Voicemail so that
you can respond later. |
| |
Here's How: While you’re on the phone… |
| |
Beep tone alerts
you to an incoming call |
| |
Caller ID
displays incoming number |
| |
Press the flash
button to enable Call Waiting feature |
| |
Answer your
call, while your first call is placed on hold
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to the Opex Home Page
|
| |
|
| Q. |
What is Call Forwarding? |
| A. |
Forward calls to any number in the USA or
Canada-Free.
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to the Opex Home Page
|
| |
|
| Q. |
What is Voicemail? |
| A. |
Whether you're near a phone or computer, you have the
access to control and retrieve the messages you want. Call your local
voice mail access number to check your voicemail messages. |
| |
|
| |
To access voicemail settings, login to
your account using the Web Account Management.
Return
to the Opex Home Page
|
| |
|
| Q. |
What is Call Logs? |
| A. |
Online call logs for record keeping. |
| |
|
| |
Keep track of calls online. Our online
solution for call monitoring is easy. Why stress over the calls that you
couldn't get to in time? Our logs can identify Missed, Incoming and
Outgoing calls View the time and date of your call logs
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to the Opex Home Page
|
| |
|
| Q. |
What is Call Transfer? |
| A. |
Someone calls you when they mean to call
another number. -Or they can't remember the number of the caller they needed
to reach. Tell them to hold on, then direct the call to the desired number.. |
| |
Simply press the
flash button on your phone |
| |
Dial the 11 digit
number the waiting caller wishes to reach |
| |
You will hear a dial
tone...hang up |
| |
The caller will be
transferred the desired number
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to the Opex Home Page
|
| |
|
| Q. |
Why is OPEX Internet Voice service different from other
voice-over-the-Internet offerings? |
| A. |
With OPEX Internet Voice, you will receive a
complete phone line with a dedicated phone number that anyone in the world
can call. You do not need to use access numbers or calling cards. It works
exactly the same as your traditional phone line works. It includes all the
features you need such as Call Waiting Caller ID, Call Transfer, 3 Way
Calling, Call Forwarding, Caller ID Block, Return Call (*69), Busy Redial
(*66), Do Not Disturb, Anonymous Call Block and Voicemail.
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to the Opex Home Page
|
| |
|
| Q. |
When I call someone, they only get a Caller ID number. How can I change this
so that my name comes up as well? |
| A. |
Currently, we can only send your Caller ID
number, and not your name to the person you are calling. |
| |
Return to the
Opex Home Page
|
| Q. |
When I receive a call I only get a Caller ID number. How can I change this
so that the callers name comes up as well? |
| A. |
Currently, you will only receive Caller ID
number on incoming calls. We are working on changing the service so that you
will receive the caller's name along with their number on all Incoming
calls. With web portal access, you can program the callers name and number
so that their name appears when calling.
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to the Opex Home Page
|
| |
|
| Q. |
Is my phone number listed in the phone book? |
| A. |
No, your phone number will not be listed in
the phone book. |
| |
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to the Opex Home Page
|
| Q. |
Will I be able to dial directory assistance (411)? |
| A. |
Yes, you will be able to dial 411 from your
OPEX Internet Voice phone. There will be a $1.25 cent charge billed to your
account. You can request up to 2 numbers each time you dial 411. |
| |
Return
to the Opex Home Page
|
| Q. |
Can I call my voice mail from any phone or do I need to call it from my OPEX
Internet Voice phone? |
| A. |
Yes, voicemail can be accessed from any
touch-tone telephone in the world by dialing your telephone number and
hitting # to interrupt the recording. Enter your pin to hear your messages.
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to the Opex Home Page
|
| |
|
| Q. |
Do I need to use special dialing codes in order to use the OPEX Internet
Voice phone? |
| A. |
No. Your new service works just like a
traditional phone: dial 1 +area code + number for US/Canada, dial 011 +
country code + number for international calls. There are no special codes
required to use our broadband telephone service. |
| |
Return
to the Opex Home Page
|
| Q. |
Can my kids call a 900 or 1-900 number from my OPEX Internet Voice phone? |
| A. |
No, our service blocks all calls to 1-900
numbers. |
|
|
Here
we have assembled an explanation of some of the
features included with every Opex VoIP Plan along
with answers to some common questions about Opex
VoIP. If you don't see your question answered
here check out our 